Questions about your account terms and responsibilities
Account restrictions happen when we detect activity that breaks our Terms—unusual betting patterns, multiple account signups, or payment disputes. We'll email you why and what you need to do. You can appeal through support within 7 days, and we'll review your case with full details.
Yes, you can withdraw anytime after your deposit clears. DANA, OVO, GoPay and QRIS deposits usually clear instantly. Before we send your withdrawal, we verify your identity—if it's your first time withdrawing or the amount is large, we may ask for documents. This is covered in our Terms to protect your account.
Your account stays open indefinitely. However, if you don't log in for 12 months, we may ask you to confirm you want to keep it active. This prevents unauthorized access to dormant accounts. Your balance remains yours; there's no inactivity fee under our Terms.
Deposit and withdrawal limits depend on your account verification level and local law. When you open your account, we'll show you your limits in the settings. You can request adjustments through support, though higher limits may require additional identity checks.
Contact support immediately with the transaction details. We'll investigate any unauthorized withdrawal or payment error within 5 business days. If the issue is on our side, we'll reverse it and credit your account. Disputes over game outcomes are reviewed separately under our Terms.
No. Your account is personal to you, and these Terms say you're responsible for keeping your login secret. If you think someone else accessed your account, change your password immediately and email support. We'll review the activity and help you secure the account.
Yes, we update our Terms when needed—for new payment methods, security improvements or legal changes. We email all players about updates at least 14 days before they take effect. You can review the new version in your account settings or contact support for a side-by-side comparison.
